跪求翻译~~>_<

this text makes a clear definition of the custtomer service,and at the same time introduces the development.it describes the standard analysis model of customer information,take the Lenovo call center for example,it showes the readersthe apply of collection and analysis of customer information in business activities,So that readers can futher know the importance of the collection and analysis of customer information.finally it introduces the problems and solution that may accur during the customer information collection and analysis implementation

本文通过对客户服务的定义做了明确的阐释，同时介绍了客户服务的发展。
This paper introduces the developmen of customer serviceon the basis of definiting it clearly.
描述出了标准的客户信息分析模型，以联想电脑Call Center平台为实例向读者展现客户信息收集及分析在商业活动中的应用。使读者进一步体会到可户信息收集与分析的重要性。
Taking the Call Center of Lenovo as an example, it describes the standard analysis model of customers' information and shows to readers the applications of collecting and analying customers' informati